Telstra Appoints Eric Dalessio to Head Buyer Service Supply for the Americas
Telstra has named Eric Dalessio as Vice President, Buyer Service Supply, for the Americas, a 20-year veteran of the corporate who will probably be answerable for driving digital transformation and enterprise development throughout the area whereas enjoying a key position in redefining the Telstra buyer expertise.
Eric Dalessio has been named Telstra VP, Buyer Service Supply, for the Americas
Dalessio takes on his new position at a time when buyer expectations of a community service supplier are greater than ever, by way of response occasions, inventive options and ongoing help. To fulfill and exceed these expectations, Dalessio and his group will work throughout the enterprise and wholesale enterprise to establish new methods to onboard and use Telstra’s digital instruments, effectively handle service and supply groups, and work with clients as a real enterprise associate for long-term development.
“Clients right this moment count on, and deserve, extra and Telstra is dedicated to redefining the shopper expertise by investing within the infrastructure needed to repeatedly construct on our experience and options,” Dalessio says. “We’re revamping each facet of our service method – from engagement and billing to pricing and communications – with each determination primarily based solely on reaching a constructive buyer consequence.”
Dalessio has been with Telstra for 20 years, holding a spread of management positions inside the operations division and efficiently managing a number of large-scale world initiatives to strengthen Telstra’s place as a number one community options supplier.
“Customer support has expanded to play an more and more essential position in our enterprise operations,” provides Noah Drake, President, Americas, Telstra. “Eric inherently understands what our clients want and he’s intimately acquainted with each facet of our key enterprise processes. That’s the best mixture for driving true transformation and long-term development.”
Dalessio has a Bachelor of Science diploma from the State College of New York at Cortland.
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